Delivery
Thank you for choosing Good Idea Furniture, Please note the following terms and conditions:
1.All invoices are valid for six months and will be deemed void thereafter. Once the invoice is confirmed and signed, it cannot be altered or canceled.
2. If the dimensions of the product have been confirmed by the customer and it cannot be delivered due to limitations of the customer residential space, our company shall not be held responsible. Our company reserves the right to charge a 30% administrative fee based on the product’s amount for any returns or exchanges. The HKD2,000 measurement fee is exclusively applicable towards furniture purchase and is non-refundable in cash.
3.Our company shall not be held responsible for any custom furniture that cannot fit into the elevator or residence if the dimensions were provided by the client.
4. Sofas are soft goods and might have an approximate tolerance +/- 2 inches is considered normal.
5.The texture and color of leather, wood, and marble might slightly differ between different batches, as these materials are natural products. As a result, the display items in store will not be exactly identical.
6. Upon delivery, customers are advised to thoroughly inspect the goods, particularly fragile items such as glasses, marble, and accessories.
7.If any damage or missing components are identified at the time of delivery, our company will assume responsibility for repairing or replacing the affected items. However, once the customer has accepted the delivery, the company will not be liable for any damages or missing items that occur thereafter.
8.Upon receipt of the product, if the customer discovers any issues, such as structural defects, the company will be responsible for replacing it for a product that is free from defects. Returned product must be unused and in their original condition
9.Our company reserves the right to either reproduce an identical item and replace the defective components as long as it does not affect the original quality and functionality of the product.
10. Faulty items must be returned before replacement items are delivered.
11. All discounted or display items are non-exchangeable and non-refundable after signed by the customer.
12.All goods are non-refundable and non-exchangeable once delivered.
13. Once the invoice is confirmed, all deposits are non-refundable. The invoice will be non-cancelable and non-refundable. For the exchange of products, only the amount equivalent to the total on the invoice will be acceptable. All the canceled orders will be deemed to have automatically forfeited any paid deposit or payment.
14. During the promotional period, the discounted prices for products apply only to invoices issued during this period (not including invoices issued outside this period for goods yet to be delivered). Our company is not obliged to compensate for price differences for products ordered outside the promotional period.
i) The invoices are valid for six months (calculated from the date of issuance). If the customer is unable to receive the goods after six months or on the agreed date, the following regulations apply: The company has the right to confiscate the items listed on the invoice, and all deposits and payments will not be refunded.
ii) If the goods are not collected within the specified time frame, HKD200/7 days storage fee will be charged.
iii) All displayed items are non-returnable and non-exchangeable once sold and please ensure that need to be received the items within two weeks; otherwise, charges will be applied according to the above policy as (i) & (ii).
15. All custom-made products will be manufactured according to the final drawings approved and signed by the customer. It is essential that customers thoroughly verify the style and dimensions of the furniture prior to signing. Upon delivery, the specifications in the signed drawings will be considered final. Please note that custom-made products are strictly non-returnable and non-exchangeable. The company will only accommodate corrections if the error is attributable to us. If the mistake arises from the customer's approval, any associated alteration costs will be the customer's responsibility.
Delivery guidelines – basic charges & additional charges
1. If delivery vehicles cannot access certain areas, such as outlying islands, restricted zones, or need a crane to hoist into a balcony, or the environmental conditions at the location prevent the transportation of goods, our company does not provide delivery services under any circumstances. An extra fee is needed if cannot directly accessible by elevator. It also applies for Lantau Island / container terminals / airport regions).
2. Delivery service is limited to the Hong Kong Special Administrative Region, including Hong Kong Island, Kowloon, and New Territories (Note: additional delivery fees will be charged for Tung Chung and Discovery Bay).
Tung Chung: $60, Ma Wan: $120, Park Island: $120.-
Discovery Bay: $360.-
Entrance to Yuen Long Pat Heung Lower Village: $100.-
For information concerning designated delivery dates for specific outlying islands, as well as delivery arrangements and charges for other outlying areas, please consult our staff.
3. If delivery involves navigating stairs, a walk-up fee will be calculated based on each item and per floor of stairs. For details, please refer the additional delivery fee table. The fee will be collected in cash on-site by the delivery staff.
4. If require delivery to the riverside or dock, customer must arrange their own transportation company for delivery including loading and unloading goods. Any additional transportation costs will be borne by the customer.
5. Any additional purchases, exchanges or modify the original invoice must be confirmed at least three days prior to the agreed delivery date.
6. Our delivery service is available from Monday to Saturday only. (Note: No delivery service on Sundays and public holidays)
7. Due to the varying arrival dates of each product, we will contact customers once the goods arrive in Hong Kong. Therefore, we will confirm and arrange the delivery details one to two business days prior to delivery.
8. Pending order must be notified us at least 10 working days in advance. Once the delivery date is confirmed, customers may change it once at no additional charge. For each subsequent changes, an administrative fee of $200 will be charged.
9. In the event that there is no one present at the delivery address at the scheduled time, or if access is restricted due to other environmental factors, our company will charge an administrative fee of HKD 200 to reschedule the delivery. The new delivery date will be scheduled at least three days after the change request is made.
10. If customers need to change the delivery address or delivery time, or purchase of additional items that require a change to the original delivery date, customer must notify our delivery department at least four working days (excluding Sundays and public holidays) in advance to facilitate the necessary arrangements.
11.If the scheduled delivery time is delayed, suspended, or rescheduled due to traffic, weather, area or other force majeure factors, our company shall not bear any responsibility.
12.Should you require our company to provide wall-mounted services, please be advised that customer must bear any potential consequences arising from this service. Furthermore, additional charges will apply for the wall-mounted service. For detailed pricing information, kindly refer to our company website.
13. If customer purchase multiple items for delivery to various addresses or to arrange separate delivery dates, an additional delivery fee of HKD 250 will be applied.
14. All invoices are valid for a period of six months. After this period, they will be expired automatically without further notice to the customer. Custom made items cannot be exchanged, returned or refunded
15. In the event of inclement weather such as thunderstorms, typhoon signals, or black rainstorm warnings, the delivery service may be temporarily suspended. The delivery time will be rescheduled without extra charge.
16. Delivery schedules may differ by region. For further information, please consult our store staff or contact delivery department directly at 2690 2226.
In case of any disputes, Good Idea Furniture and Design reserves the right to make the final decision.
Additional Delivery Charges
1. Furniture Moving Upstairs Service
Delivery is only available to addresses with elevators. If the delivery cannot be delivered directly, additional stair charge for delivery will be apply: (Six stairs or above are calculated as a floor):
Stairs Charge (per item per floor)
Bedside table, Coffee table, Side table, Dressing table, Dressing chair, Chests of drawer HK$150.-
Shoe cabinet, TV cabinet HK$180.-
Bundle Set - One table with four chairs:
4 feet or below HK$180.-
4 to 6 feet HK$250.-
Wood/Sintered Stone /Ceramic glass(One table with four chairs):
4 feet or below HK$200.-
4.5 to 6 feet HK$300.-
Marble table with four chairs HK$350.-
Add Each chair HK$50.-
Bookshelf, Wardrobe, Decorative cabinet, Cabinet:
4 feet HK$200.-
4.5 to 6 feet HK$250.-
Custom-made item:
HK$200 included 5 pieces, Each additional 5 pieces add HK$80
Sofa:
Normal Sofa (one to three seats) HK$150.-
Recliner Sofa (two electric recliner) HK$180.-
Recliner Sofa(two seats with four electric recliner) HK$230.-
Recliner Sofa(three seats with four to nine electric recliner) HK$300.-
Sofa bed or sofa with storage HK$180.-
sofa bed or sofa with storage (With electric or include mattress) HK$280.-
Flat Road, Sloping Road service charge (per item)
Applicable only to village houses and rural areas
Flat Road: within 50 meters HK$100.-
Over 50 meters, every additional 50 meters HK$100.-
Sloping Road: within 10 meters free.-
Over 10 meters, every additional 50 meters HK$100.-
Hoisting Fee (per floor) HK$500.-
Note:
-Customers must pay the additional fees directly in cash to the delivery team.
- For safety reasons, exterior wall hoisting electric furniture service is not available.
-If the furniture product is arranged for delivery on the ground floor (excluding the delivery address is on the ground floor), no installation service will be provided.
2. Disposal of Furniture
The following are the additional fees required for disposing of old furniture (No include wall-mounting furniture):
Furniture Type
Sofa:
1. Three-seat sofa : Recliner Sofa HK$400 Normal Sofa HK$300
2. Two-seat sofa : Recliner Sofa HK$300 Normal Sofa HK$200
3. Single-seat sofa : Recliner Sofa HK$200 Normal Sofa HK$200
4. Two-seater plus chaise lounge sofa : Recliner Sofa HK$500 Normal Sofa HK$400
(Each additional recliner seat adds HK$100, and so on, if sofa needs disassembly add HK$250 or more)
Shoe cabinet, TV Cabinet, Dressing table, Chests of Drawers：
4 feet or below HK$300.-
4 feet above, each additional 1 feet add HK$100, and so on (If marble or glass add HK$100 extra fee)
Bundle Set：
3 feet table or one table with two chairs HK$300.-
4 feet table or one table with four chairs HK$400.-
(Each additional 1 feet add HK$100 , and so on)
Marble or wood table add HK$100 extra fee（If metal legs add HK$100 extra fee)
（if more than four chairs, each additional two chairs add HK$50, and so on)
Bed frame (Storage bed/Hydraulic bed):
3 feet or below HK$300.-
4 feet HK$400.-
5 feet HK$500.-
6 feet HK$600.-
(Each additional 1 feet add HK$100, and so on)
Bunk bed, Electric bed, Pocket Spring bed, additional HK$200 will be charged based on the above bed frame.
Mattress：
4 feet below HK$150
4 to 4.5 feet HK$200
more than 4.5 feet HK$300
(Each additional 1 feet add HK$100, and so on)
Small Coffee table
3 feet below HK$200（Marble/Wood add HK$100 extra fee）
The above price only applied on wooden items. If there is glass, additional HK$100 will be add on. If there is marble, additional HK$200 will be add on.
3. Wall-mounting Service
Wall-mounting service is only applicable to designated products:
4 feet or below HK$250.-
5 feet HK$350.-
6 feet HK$450.-
(Each additional 1 feet add HK$100. Drilling fee, each hole HK$150)
3.2 This service must be used together with the delivery and assembly service, and the assembly and wall-mounting address must be the same as the delivery address of the purchased furniture. The date and time for delivery, assembly, and wall-mounting services must be arranged separately.
3.3 This service is only applicable to designated products sold by Good Idea Furniture. Wall-mounted products must be installed and mounted as a whole, and partial wall-mounting of products is not accepted.
3.4 Wall-mounting service is not applicable to kitchens; marble, metal, tile, and gypsum board surfaces.
Terms and Conditions:
- This service must be used together with the "Delivery Service", and the receiving address must be the same as the delivery address of the purchased furniture, and the date and time of delivery and receiving must also be the same.
- The type of furniture to be disposed of must be the same as the designated furniture purchased.
- If customers wish to use the old furniture disposal service, please confirm three days before the delivery date and pay in advance at the store. If the originally scheduled delivery time slot is full, customers may need to change the delivery date, and we regret that we cannot provide disposal service upon immediate request at the delivery site.
- This service is not applicable to outlying islands.
- The furniture disposal service is not applicable to locations where delivery cannot be made through stairs and must be entered through a terrace, locations where the delivery address is on the 4th floor or above without an elevator, boat houses or yachts, etc.
- The disposed furniture must be dismantled or separated into parts and can be transported through doorways and building elevators. The company does not provide dismantling and arranging of furniture disposal through terraces or windows.
- Once the furniture has been disposed of, Good Idea Furniture will not be responsible.
In case of any disputes, Good Idea Furniture reserves the right to make the final decision.